play more. win more.® 800-210-5992

Warranty Policy & Coverage

Ball Machines 2 years
(not including battery & server wheels)
Battery & Server Wheels 6 months
Accessories 1 year
(not including external battery pack which is 6 mo)
Parts (purchased separately) 6 months
Demo & Reconditioned Models 1 year
Wty Part Outbound Shipping Lobster pays
Wty Repair Inbound ShippingCustomer pays
Wty Repair Outbound ShippingLobster pays

Optional Extended Warranty

An optional extended warranty is available within the first 60 days from purchase.

Additional one year: $110 for elite, grand or pickle, $199 for phenom
Additional two years: $165 for elite, grand or pickle, $299 for phenom
Additional three years: $249 for elite, grand or pickle, $399 for phenom

To purchase an extended warranty within the 60-day period after purchase, please call 800.210.5992 with your machine serial number and date of purchase.

Return Polices

Our 30-day Guarantee starts the day your item is delivered to you and ends on the 30th day following receipt of the product. Your return shipment must be received in our factory by the 30th day in order to be eligible. Returns that do not have the RA number clearly displayed on the outside of the package will be returned to sender.

Lobster Sports cannot be held responsible for packages lost by your shipping carrier. We recommend adding tracking and insurance when returning a product. Customer is responsible for the cost of return shipping.

Once return is received, a refund of the product price will go back to card used at time of purchase, minus a 5% restocking fee. We do not refund shipping and handling costs. Refunds generally process within 21 business days of receiving your return.

We do not accept returns on any demo or reconditioned tennis ball machines.

All sales on tennis balls are final (there is no warranty on tennis balls; there are no returns on tennis balls – no exceptions).